Transfer Security
- 4-Step Verification
- Email confirmation, selfie verification, unique code entry, and final confirmation. No shortcuts.
- 3 Attempts Max
- Three wrong verification attempts and the transfer is blocked. Prevents brute-force attacks.
- 24-Hour Cooldown
- After a transfer is completed, a 24-hour cooldown prevents rapid ticket flipping.
- Account Required
- The recipient must have a verified Mega Tickets account. No anonymous transfers.
Payment Security
- Stripe & Square PCI-DSS Level 1
- The highest level of payment security certification. Used by the world's largest companies.
- No Card Data Stored
- Your credit card information never touches our servers. All payment processing is handled by Stripe and Square — both PCI-DSS Level 1 certified.
- State-Based Tax Calculation
- Automatic tax calculation for all 50 US states. Always accurate, always compliant.
- 14-Day Refund Policy
- Full refund within 14 days of purchase, before event check-in. No questions asked.
Risk-Based Review
Suspicious orders get more attention before they become problems.Mega Tickets uses risk signals, payment context, ticket behavior, device patterns, and account activity to help identify orders that may need additional verification, review, or policy-based action.
- Signal Collection
The system evaluates order context such as payment behavior, account history, device patterns, transfer activity, and event risk.
- Risk Classification
Orders can be grouped by risk level so normal fans move smoothly while suspicious activity receives closer review.
- Verification or Review
Depending on the risk profile, an order may continue normally, require additional verification, be reviewed by operations, or be restricted based on policy.
- Evidence Preservation
Relevant order events, ticket states, payment details, and review actions can support investigation and dispute handling if a chargeback occurs.
| Risk level | Action |
|---|---|
| Low | Normal processing |
| Medium | Additional verification or review |
| High | Escalated review, restriction, or policy-based blocking |
| Dispute | Evidence package and investigation support |
Risk-based review helps reduce exposure while keeping the experience smoother for legitimate buyers.
For Organizers
Security that protects the event, not just the ticket.Mega Tickets helps organizers reduce fraud exposure, improve check-in confidence, support dispute handling, and protect the guest experience before, during, and after the event.
- Cleaner Check-In
- Rotating ticket validation and scan controls help reduce duplicate entry attempts, screenshot confusion, and gate-level friction.
- Stronger Dispute Evidence
- Structured order records, ticket states, scan activity, and review actions help support investigations when payment disputes happen.
- Lower Manual Support Pressure
- Clearer ticket status, transfer controls, and risk-based review help reduce unnecessary manual back-and-forth for support and operations teams.
- Safer Transfers
- Transfer verification, recipient requirements, and barcode renewal help reduce anonymous sharing, stale ticket abuse, and rapid ticket flipping.
- Better Operational Visibility
- Organizers can benefit from clearer signals around suspicious activity, ticket state, transfer behavior, and check-in patterns.
- More Trust With Guests
- When fans know tickets are actively protected, organizers can deliver a safer, smoother, and more professional event experience.
Security should make the event smoother, not more complicated. Mega Tickets is designed to add protection while keeping real fans moving.
Age-Gated Access
Age verification built around privacy and control.For age-restricted events or experiences, Mega Tickets can use verification flows that help confirm eligibility while minimizing unnecessary data exposure.
- Used Only When Needed
- Age checks are applied for age-restricted experiences such as 18+ events, 21+ access, alcohol-related permissions, or other policy-based requirements.
- Liveness Check
- Verification can require a live capture step to help reduce the use of screenshots, photos of photos, or pre-recorded media.
- Privacy-First Handling
- The flow should minimize unnecessary exposure of personal data and keep users informed about what is being checked and why.
- Result-Based Storage
- Where possible, Mega Tickets should rely on verification results or eligibility status instead of keeping sensitive image data longer than necessary.
- Human Review Path
- If automated checks are uncertain or incorrect, users should have a clear review or appeal path when policy and operations allow.
- Delete and Privacy Requests
- Users should have access to account deletion and privacy request paths that also address applicable verification data according to policy and law.
Age verification helps support safer age-gated access, but it should always be paired with clear policy, privacy notices, and applicable legal compliance.
Data Protection
Security controls for data, access, and activity.Mega Tickets uses encryption, access controls, request protection, audit records, and privacy-aware data handling to help protect platform activity across tickets, accounts, payments, and event operations.
- Encrypted Connections
- Data moving between users, devices, and the platform is protected with encrypted connections to help reduce exposure in transit.
- Database Access Controls
- Database-level access policies help ensure users and organizers only access the information they are authorized to see.
- Secure Request Handling
- Security headers, request controls, and defensive defaults help reduce common web risks such as abuse, injection attempts, and unsafe browser behavior.
- Rate Limiting & Abuse Controls
- Traffic limits and abuse controls help reduce brute-force attempts, automated abuse, spam behavior, and excessive API activity.
- Structured Activity Logs
- Important platform actions can be recorded with structured events to support troubleshooting, investigation, and security review.
- Privacy-Aware Data Handling
- Sensitive data should be collected, retained, and used only according to policy, operational need, and applicable privacy requirements.
Data protection is an ongoing operational practice. Mega Tickets should continue reviewing access rules, logging, retention, and privacy controls as the platform grows.
Policy & Compliance
Built with compliance readiness in mind.Mega Tickets supports privacy-aware operations, documented policies, dispute workflows, and platform review requirements as part of a responsible event technology system.
- Privacy Request Workflows
- Users should have clear paths for privacy-related requests, account access, deletion, and data handling questions according to applicable policy.
- Policy-Based Data Handling
- Sensitive information should be collected, used, retained, and deleted based on operational need, user rights, platform policy, and applicable legal requirements.
- Payment & Dispute Documentation
- Order records, ticket states, refund rules, and dispute evidence can help support clearer payment operations and chargeback response workflows.
- Organizer Agreements
- Organizer terms, event responsibilities, payout rules, refund handling, and operational expectations should be documented clearly for partners.
- App Store Review Readiness
- Safety controls, privacy disclosures, account deletion paths, and age-gated features should be aligned with mobile platform review expectations.
- Ongoing Review
- Compliance is not a one-time checkbox. Policies, data flows, security controls, and user rights workflows should be reviewed as the platform grows.
Compliance language should be supported by documented policies, technical controls, and operational workflows. Mega Tickets should continue reviewing requirements with qualified legal and security professionals.
Live Features Privacy
- Live Location Privacy
- Location is broadcast-only and never stored on our servers. Auto-expires after 1 hour. You control when sharing starts and stops.
- Video Call Privacy
- Peer-to-peer WebRTC signaling. Calls are never recorded or stored. End-to-end encrypted between participants.
- Offline QR Security
- 15-minute cached QR codes use time-based rotation with HMAC signatures. Cryptographically secure even without a network connection.
Social Safety
Safer connections around real events.Mega Connect is designed around verified event context, privacy controls, reporting tools, and profile trust signals — helping users connect with more confidence before, during, and after events.
Social safety is built to reduce unwanted interactions, protect user control, and keep event-based connections tied to real context.