Organizer Services Agreement

Version 2026-04 · Effective April 24, 2026

This Organizer Services Agreement (the "Agreement") is entered into between Mega Tickets USA LLC, a Florida limited liability company ("MTU"), and the individual or entity who accepts this Agreement through the MTU platform (the "Organizer"). It governs the commercial relationship between the Organizer and MTU with respect to Events listed, and Tickets sold, through the Service.

By clicking "I Agree" or otherwise indicating acceptance within the MTU platform, the Organizer represents that it has authority to bind itself (or the legal entity on whose behalf it acts) to this Agreement. The electronic signature captured at the time of acceptance, together with the timestamp, IP address, and user agent recorded by MTU, shall constitute a binding signature under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act).

1. Definitions

Capitalized terms not defined here have the meaning given in the MTU Terms of Service. In addition:

• Available Balance means the amount that has cleared the applicable Hold Period and is not allocated to a pending Payout, Refund, or Chargeback.
• Hold Period means the period during which Ticket revenue is held by MTU before it becomes part of the Available Balance. For the first five (5) completed Events of an Organizer, the Hold Period is fourteen (14) days after the Event date; thereafter, seven (7) days after the Event date.
• Net Revenue means the Charge Amount less the MTU Service Fee, the Payment Processing Fee, applicable taxes, and any Refunds or Chargebacks allocated to the Organizer.
• Payout means a transfer of Available Balance from MTU to the Organizer via the Organizer's selected Payout Method.

2. Role of the Parties

MTU acts as Merchant of Record for all U.S. Ticket sales. MTU collects the Charge Amount from the Attendee, processes the payment through its payment processor, holds the funds on behalf of the Organizer subject to the Hold Period, and disburses Available Balance to the Organizer on request under Section 5.

The Organizer is solely responsible for the production, staging, and delivery of the Event, for compliance with laws applicable to the Event, and for any services or goods provided to Attendees. MTU does not underwrite the Event and makes no guarantee of Ticket sales.

Nothing in this Agreement creates an agency, partnership, employer-employee, franchise, or joint venture relationship.

3. Listing, Approval, and Publication of Events

The Organizer may create Event listings through the MTU platform. The Organizer represents that all Event information (description, date, venue, performers, pricing, capacity) is accurate and not misleading.

Before publishing the Organizer's first Event, or before processing the Organizer's first Payout, the Organizer must:

1. Accept this Agreement (required before publishing);
2. Provide a valid IRS Form W-9 (for U.S. Organizers) through the onboarding flow (required before requesting a Payout);
3. Add a valid Payout Method (required before requesting a Payout).

MTU reserves the right to review, refuse, or remove any Event that violates applicable law, MTU policy, or the reasonable judgment of MTU regarding risk.

4. Fees

MTU retains the following amounts from each Ticket sold:

Fee	Amount	Who Pays
MTU Service Fee	2% of face value + $0.99 per Ticket	Added to Attendee total at checkout
Payment Processing Fee	≈ 2.9% + $0.30 per transaction (Square)	Added to Attendee total at checkout
Chargeback Fee	$25 per Chargeback lost when caused by Organizer (Section 8)	Organizer
Payout Method Fee	Varies (ACH free; wire $15–$30; check $5)	Deducted from Payout where applicable

The Organizer's Net Revenue per Ticket is therefore the face value less the MTU Service Fee and less any applicable refunds, chargebacks, or offsets described in this Agreement.

MTU may change the Fee Schedule on thirty (30) days' notice. Fees in effect at the time a Ticket is sold govern that Ticket.

5. Payouts

5.1 Payout Method

The Organizer must add at least one valid Payout Method (bank account via ACH, Zelle, wire, or other method supported by MTU) before requesting a Payout. Bank details are encrypted at rest using industry-standard cryptography. The Organizer is responsible for the accuracy of Payout Method information; MTU is not liable for Payouts sent to incorrectly provided accounts.

5.2 Hold Period

Ticket revenue becomes part of the Available Balance only after the applicable Hold Period has elapsed. The first five (5) completed Events of each Organizer are subject to a fourteen (14) day Hold Period measured from the Event date. Thereafter, the Hold Period is seven (7) days from the Event date. MTU may, at its discretion, extend the Hold Period for accounts flagged for elevated risk.

5.3 Requesting a Payout

The Organizer may request a Payout of any amount equal to or greater than the Minimum Payout Amount, which is the greater of (a) ten percent (10%) of the current Available Balance or (b) ten U.S. dollars ($10).

Payout requests are processed manually. MTU will initiate the transfer to the Organizer's Payout Method within ten (10) U.S. business days of the request, subject to fraud checks and to Section 5.4. Actual settlement times depend on the Payout Method.

5.4 Offsets and Reversals

MTU may withhold, offset, or claw back amounts from the Available Balance or from a pending Payout for:

• Refunds issued under the Refund Policy;
• Chargebacks allocated to the Organizer under Section 8;
• Amounts owed by the Organizer to MTU or to Attendees;
• Amounts required by applicable law, court order, or tax authority (including backup withholding).

If the Available Balance is insufficient to cover an amount owed, the Organizer shall pay the deficit to MTU within ten (10) business days of demand.

5.5 Tax Reporting

MTU will issue IRS Form 1099-K to qualifying Organizers annually, in accordance with IRS rules in effect at the time. See 1099-K Notice for details. The Organizer agrees to provide a current IRS Form W-9 prior to receiving any Payout. If the Organizer fails to provide a Form W-9 after reasonable request, MTU may withhold Payouts pending compliance or apply backup withholding as required by law.

6. Refunds

Refunds are governed by the Refund Policy. Financial responsibility is allocated as follows:

• Event cancellation by Organizer: full refund of Charge Amount to Attendees. The Organizer is responsible for 100% of these refunds, including the MTU Service Fee and the Payment Processing Fee if those fees are not recoverable from the payment processor. MTU may offset these amounts from the Available Balance or from any future Payout.
• Attendee-initiated refund within 14 days of purchase: MTU processes the refund. The refund reduces the Organizer's Net Revenue for that Event.
• Refund outside the 14-day window: at MTU's reasonable discretion and with Organizer consent where feasible.
• Force majeure: MTU and the Organizer shall coordinate in good faith. MTU may offer refunds, credits, or rescheduling as appropriate.

7. Event Cancellation

If the Organizer cancels an Event, the Organizer must notify MTU through the platform or by email to contact@megaticketsusa.com within twenty-four (24) hours of the cancellation decision. MTU will process refunds to Attendees within ten (10) business days of notification and will invoice the Organizer for any shortfall between Available Balance and total refunds due.

8. Chargebacks

Chargebacks are governed by the Dispute and Chargeback Policy. Where a Chargeback is caused by an act or omission of the Organizer (including without limitation: cancelling the Event; delivering an Event materially different from what was advertised; denying lawful Attendees entry; failing to hold required licenses), the Organizer is responsible for (a) the refunded Charge Amount and (b) a Chargeback Fee of twenty-five U.S. dollars ($25.00) per lost dispute.

MTU will defend all Chargebacks in good faith using evidence collected by the Service. The Organizer shall cooperate with MTU's dispute response and may be asked to provide additional information, such as event photographs, check-in records, or correspondence with the Attendee.

9. Compliance and Representations

The Organizer represents, warrants, and agrees, with respect to each Event:

• It owns or has all necessary rights (including from performers, venues, and licensors) to produce and sell Tickets to the Event;
• The Event description is accurate and not misleading;
• It holds all permits, licenses, and insurance required by applicable federal, state, and local law;
• It complies with all consumer protection, anti-discrimination, ADA accessibility, alcohol, and tax laws applicable to the Event and to its business;
• It will collect and remit any sales tax, amusement tax, or other tax for which the Organizer is the legal collector in the Event's jurisdiction;
• It will not engage in deceptive pricing or "drip" pricing practices;
• It will not use the Service to launder money or to process payments for any illegal activity.

10. Data and Attendee Information

MTU grants the Organizer access to a limited set of Attendee data for the sole purpose of Event delivery, check-in, and direct Event-related communication (for example: name, email, Ticket type, check-in status, accessibility needs). The Organizer shall handle Attendee data in accordance with the MTU Privacy Policy and all applicable data protection laws, and shall not sell, rent, or disclose Attendee data to third parties without explicit Attendee consent. The Organizer is an independent data controller for any data obtained through the Service that it uses outside of Event delivery.

11. Term and Termination

11.1 Term

This Agreement commences upon the Organizer's acceptance and continues until terminated.

11.2 Termination for Convenience

Either party may terminate this Agreement on thirty (30) days' written notice. The Organizer must fulfill or cancel any Events scheduled during or after the notice period.

11.3 Termination for Cause

MTU may terminate or suspend the Organizer's access immediately, without notice, upon any of the following:

• Breach of this Agreement that is not cured within ten (10) business days of written notice (or, for breaches that present material risk, without cure period);
• Fraud, misrepresentation, or violation of law;
• Excessive Chargebacks, excessive refund requests, or elevated fraud patterns;
• Reasonable suspicion of a threat to Attendee safety or MTU's regulatory standing.

11.4 Effect of Termination

Upon termination, the Organizer's right to list new Events ends. MTU may hold the Available Balance for up to one hundred eighty (180) days to cover potential refunds and Chargebacks before disbursing any remaining balance. Provisions that by their nature should survive (including Fees owed, indemnification, limitation of liability, and dispute resolution) will survive.

12. Indemnification

The Organizer shall indemnify, defend, and hold harmless MTU and its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) the Organizer's Event; (b) the Organizer's breach of this Agreement; (c) the Organizer's violation of law; (d) any claim by an Attendee regarding the delivery or quality of the Event; or (e) the Organizer's User Content.

13. Limitation of Liability

Except for the Organizer's indemnification obligations, its payment obligations, and breaches of its confidentiality or intellectual property obligations, in no event will either party be liable for any indirect, incidental, special, consequential, or punitive damages. MTU's aggregate liability under this Agreement shall not exceed the greater of (i) the total MTU Service Fees retained from the Organizer's Events during the twelve (12) months preceding the claim or (ii) one thousand U.S. dollars ($1,000.00).

14. Modifications to This Agreement

MTU may modify this Agreement from time to time. For material modifications (including changes to Fees, Payout terms, Chargeback allocation, or governing law), MTU will require the Organizer to re-accept the Agreement through the MTU platform before continuing to use the Service for new Ticket sales. For non-material or clarifying changes, MTU will provide notice and the Organizer's continued use will constitute acceptance.

15. Governing Law; Dispute Resolution

This Agreement is governed by Florida law. Any dispute arising out of or relating to this Agreement shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in Miami, Florida, except that either party may seek injunctive relief in court to protect intellectual property rights. The parties waive any right to participate in a class or representative action. The prevailing party in any proceeding is entitled to reasonable attorneys' fees and costs.

16. General

Entire Agreement. This Agreement, together with the MTU Terms of Service, Refund Policy, Dispute Policy, and Privacy Policy, constitutes the entire agreement between the parties.

Assignment. The Organizer may not assign this Agreement without MTU's prior written consent. MTU may assign freely, including in connection with a merger, sale, or reorganization.

Notices. Notices to MTU shall be sent to legal@megaticketsusa.com. Notices to the Organizer shall be sent to the email on file.

Severability. If any provision is held invalid, the remaining provisions will remain in full force.

Relationship. The parties are independent contractors.

Counterparts; Electronic Execution. This Agreement may be executed electronically and will have the same legal effect as a wet-signature original.