14-Day Refund Window
Mega Tickets USA offers a 14-day refund window on all eligible ticket purchases. You may request a full refund within 14 days of your original purchase date, provided that you have not already checked in to the event.
Key point: Refunds must be requested within 14 calendar days of purchase, more than 24 hours before the event, and before check-in. After check-in or after the 14-day window, tickets are non-refundable.
How to Request a Refund
Requesting a refund is simple and can be done directly within the Mega Tickets app:
- 01Open the Mega Tickets app and go to Settings
- 02Tap My Tickets
- 03Select the ticket you want to refund
- 04Tap Request Refund and confirm
You will receive a confirmation email once your refund request has been submitted. Our team will review and process your request within 1-2 business days.
What's Eligible for a Refund
- Confirmed tickets purchased directly through Mega Tickets USA
- Tickets that have not been used for event check-in
- Requests submitted within 14 calendar days of the original purchase date
- Tickets for events that have not yet occurred
What's Not Eligible for a Refund
- Tickets after the holder has checked in at the event venue
- Requests submitted more than 14 days after the original purchase date
- Tickets purchased through the resale marketplace from other users
- Service fees for Mega Ride bookings (separate cancellation policy applies)
- Promotional or complimentary tickets
Processing Time
Once your refund is approved, the funds will be returned to your original payment method. Please allow 2 to 3 business days for the refund to appear on your statement, depending on your bank or card issuer.
If you paid using a payment plan (installment payments), any installments already charged will be refunded, and any future installments will be cancelled.
Cancelled Events
Automatic full refund: If an event is cancelled by the organizer, all ticket holders will receive an automatic full refund within 10 business days. No action is required on your part. we will notify you via email and push notification.
If an event is postponed (not cancelled), your ticket will automatically be valid for the new date. If you cannot attend the rescheduled date, you may request a refund within 14 days of the postponement announcement.
Contact for Refund Issues
If you're having trouble with a refund or have questions about your eligibility, our support team is here to help:
Email: support@megaticketsusa.com
You can also reach us through the in-app support chat or visit our Support Center.